Support & FAQ

Frequently Asked Questions

What should I do if I notice a sudden drop in my pool's water level?

A sudden drop in water level could indicate a significant leak. It’s advisable to cease using the pool and contact us immediately for an emergency inspection and repair to prevent further damage and loss.

How do I know if my pool has a leak?

Signs of a pool leak may include unexpected increases in water bills, visible cracks or sinking in the pool deck, water under equipment or around the pool, or the need to add more water than usual.  Usually more than a quarter inch of water loss per day is a sign of a pool leak.

A simple bucket test can help determine if there's a leak:

  1. Place a bucket on your pool steps and fill the bucket with pool water equal to the water level in the pool (note that you may need to place a brick or rock in the bucket before filling it will water, so that the bucket doesn’t float away in the pool.)
  2. Mark the water level on the bucket with a piece of tape, crayon, or permanent marker
  3. Compare the levels of water after 24 hours.  If the pool level is lower than the water level inside the bucket, the pool likely has a leak.

What is the process for inspecting a pool before buying a house?

Our Certified Pool Inspection service includes a comprehensive report that includes the pool’s structural integrity, equipment condition, complete detection for leaks, safety aspects of the pool and patio area, and a water quality check. The report will include details on any components that do not meet local safety standards and a proper remedy to correct this. Our detailed, certified reports can assist in negotiating property sales or planning future renovations.

What types of financing are available for major pool repairs or renovations?

Your Tropical Oasis offers our clientele full financing on all of our services and projects. A soft credit check that does not impact your credit score is utilized. We offer low interest and even zero interest financing for well qualified applicants, as well as competitive financing on credit scores as low as 550. Multiple financing offers are provided to you within minutes.

Are there environmentally friendly options for pool and patio maintenance?

Absolutely! We offer eco-friendly products and systems for pool maintenance and patio care, including saltwater pool systems, energy-efficient heaters, and water-saving devices that not only protect the environment but also reduce your operating costs.

Can Your Tropical Oasis repair all types of pools and patios?

Yes, we handle all types of pool and patio repairs, whether your pool is vinyl, fiberglass, or concrete, and regardless of your patio material. We specialize in both minor fixes and major renovations to restore beauty and functionality to your outdoor spaces.

How often should pool equipment be serviced to avoid costly repairs?

Pool equipment needs to be minimally serviced according to the manufacture’s recommendations, but a comprehensive inspection is highly recommended at least once a year. Service frequency is also highly dependent on the usage, type of equipment, and local climate conditions. Regular servicing helps detect potential issues early, ensures efficient operation, and extends the lifespan of your equipment. Call us today to discuss your equipment servicing needs.

How do I know when my hard surfaces need to be sealed?

Hard surfaces like patios or driveways typically need resealing when you notice a dulled appearance, chalky surface, or visible wear. Another sign is when soil is not easily removed or you have a growth of mold, mildew, or algae on the surface. We like to see the ability of the surface to bead water. If you drop water on the surface and it absorbs into the surface and does not immediately bead up, it is time for sealant. Regular inspections can also help determine when resealing is necessary to protect against weathering and stains.

Need expert help? contact us today!